Job Opportunities

Aries Systems transforms the way scholarly publishers bring high-value content to the world. The company’s innovative and forward-looking workflow solutions manage the complexities of modern print and electronic publishing—from submission, to editorial management and peer review, to production tracking and publishing channel distribution. As the publishing environment evolves, Aries Systems is committed to delivering solutions that help publishers and scholars enhance the discovery and dissemination of human knowledge. Publish faster, publish smarter, with Aries Systems.

Account Coordinator

This position is based in our North Andover, MA office
Position Hours: 11:30 AM to 8:00 PM

Overview
We are looking for an Account Coordinator to assist with our customers in the Pacific Time Zone. The Account Coordinator will guide customers through the implementation of our Editorial Manager (EM) and Preprint Manager (PM) software, as well as provide both customer and end-user support. It is the Account Coordinator's responsibility to assist our customers in configuring and using EM and PM to work with their editorial and publishing workflow. Account Coordinators troubleshoot and track customer questions and suggestions related to the set up and subsequent use of the EM and PM Software.

Primary Responsibilities

• Maintain direct contact with customers and troubleshoot software-related issues that they and their end-users may experience
• Coordinate implementation of customer data
• Scheduling and implementation of system training
• Perform EM and PM software testing, and recreate system problems the customer may experience
• Act as intermediary between customers, Product Management, and the Engineering staff

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Basic understanding of web environment and computer skills a must
• Knowledge of multiple computer platforms and internet browsers a plus
• Demonstrated excellence in written and verbal communication
• Detail oriented, with strong organizational skills
• Ability to manage through competing priorities
• Highly flexible and diplomatic
• Ability to work in a team environment

Desired Experience

• 2-3 years experience working in a customer service-related field or in an editorial office.
• Experience in the scholarly publishing industry is extremely beneficial, but not required.

For more information or to apply to this position, please e-mail Jennifer Fleet, Director of Customer Services, at jfleet@ariessys.com